Every year, “sick season” can feel overwhelming for many famlies. It’s frustrating when children face back-to-back illnesses due to multiple organisms spreading in the community. While our nurses are here to listen, offer guidance and support you, the high volume of calls during this peak season means we must prioritize urgent concerns. If an urgent issue is mistakenly left on the non-urgent line, our nurses will identify it and respond promptly.
If we’re unable to fully address your questions within 5 minutes, we’ll recommend a visit so one of our providers can give your concerns the time and attention they deserve. In some cases, a telemedicine visit may be an option.
While you wait for a nurse to return your call, take a look at the helpful handouts on our website! They’re written by our own providers and reflect the same advice you’ll hear when we call you back.
