Knowing when to choose our Urgent Nurse Line vs. Leaving a Voicemail for Non-Urgent Issues or Scheduling an Appointment with our Front Desk

Every year, “sick season” can feel overwhelming for many famlies. It’s frustrating when children face back-to-back illnesses due to multiple organisms spreading in the community. While our nurses are here to listen, offer guidance and support you, the high volume of calls during this peak season means we must prioritize urgent concerns. If an urgent issue is mistakenly left on the non-urgent line, our nurses will identify it and respond promptly.

Urgent Nurse Line:

The Urgent Nurse Line is for pressing medical needs.

Non-Urgent Nurse Line

The Non-Urgent line is for less critical concerns.

When to skip the phone call and just schedule an appointment:

If your child is seriously ill, please call us directly at